Availability of Doctors by Telephone

Doctors in this practice may be contacted by telephone during normal surgery hours. When doctors are with other patients, messages will be taken and you will be advised by the reception staff when it is likely that your call will be returned. Your call will be put through to a doctor or nurse in the event of an emergency.

 

After Hours

Outside of our opening hours, medical care is available on a 24-hour basis covered by the Australian After Hours Doctors. If you require medical attention outside our opening hours, please telephone 1300 466 337 (1300 Home DR) and you will be advised of current arrangements. If on occasion you are seen by a Doctor from Home Doctor Service, a full written report will be faxed to us for inclusion in your records, the next day. We team with Home Doctor Services to ensure our patients have quality medical care available 24 hours a day, 365 days a year. 

 

Managing Your Personal Health Information / Privacy Policy

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorized members of staff.  Please refer to the Patient Privacy Brochure in our reception area for further information on your privacy.

 

Reminder System

Our practice is committed to preventive care. Your doctor may seek your permission to be included on our reminder system and we may then mail you a letter from time to time offering preventive health services appropriate to your care.

 

Getting your results

Please discuss with your Doctor when to expect the results of any tests or procedures and how you can get them. Always contact us to get your results as we may not always be able to reach you, especially if you have moved and your contact information has not been updated.

If your doctor needs to follow up with you to further discuss results, our nurses will attempt to call you by phone to schedule an appointment.

 

Fees

Doctors On Manly Road is a fully bulk-billing practice.  Please ensure that you bring your current Medicare, Centrelink or Veterans’ Affairs card and Concession Card (if any) with you on each visit.

 

Feedback and Complaints

We aim to provide the best possible care in a friendly, efficient environment and we welcome your feedback and suggestions.  If we can be of assistance at any time, or if you have any queries about our service, please do not hesitate to speak to our staff or practice manager who will be very pleased to assist you.

However, if you feel a problem has not been properly acted upon, you may contact:

 

The Office of the Health Ombudsman

GPO Box 13281 George St

Brisbane Q 4001

Phone: 133 646

Email: complaints@oho.qld.gov.au